At Stef&Stam Airport Transfers, we understand that travel plans can change. We offer a flexible cancellation policy to ensure peace of mind for our customers.

​Free Cancellation: You can cancel your booking up to 24 hours before the scheduled pick-up time for a full refund.

​Late Cancellations: Cancellations made less than 24 hours before the scheduled transfer are non-refundable.

​Flight Delays: We monitor all flights. If your flight is delayed, your booking remains valid and your driver will wait for you at no extra cost.

​No-Show: If the passenger does not arrive within 60 minutes of the flight landing and has not contacted us, the booking will be marked as a 'No-Show' and is non-refundable.

​How to Cancel: To cancel or modify your booking, please reply to your confirmation email or contact us directly via WhatsApp.

Privacy Policy - GDPR

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website.

​1. Information We Collect

When you book a transfer, we collect only the necessary details:

​Full Name & Contact Information (Email, Phone Number).

​Flight details (Arrival/Departure times).

​Payment information (processed securely via PayPal; we do not store your card details).

​2. How We Use Your Data

We use your information strictly to:

​Process and confirm your booking.

​Communicate with you regarding your transfer.

​Provide customer support via WhatsApp or email.

​3. Data Security

We implement industry-standard security measures to protect your data. We never sell, rent, or share your personal information with third parties for marketing purposes.

​4. Your Rights

Under GDPR, you have the right to:

​Request a copy of the data we hold about you.

​Request the deletion of your personal data after your trip is completed.

​Withdraw your consent at any time.

​5. Cookies

Our website uses cookies to improve your browsing experience. By using our site, you agree to our use of cookies.